Shipping policy


All orders are subject to product availability. If the requested item is temporarily out of stock on the date of your order, we will notify you and inform you when we can deliver it to you or, alternatively, we will refund the total amount of your order, depending on the original method of payment. .


Items available on our website can only be delivered to addresses in Canada.


Unless exceptional circumstances prevent us from doing so, we make every effort to fulfill your order within one to three working days of the date of your order. Working days are Monday to Friday. Please note that we do not ship on Saturdays and Sundays. There are also delays in processing orders during holiday periods or special events, including Cyber Monday and Boxing Day. A person must be available between 9 a.m. and 5 p.m. to receive the delivered merchandise. This person must be able to sign and confirm that the goods received are those ordered. The delivery date may vary depending on factors such as the delivery practices of the carrier, the delivery location, the method of delivery and the items ordered. Alternatively, items may be shipped in separate shipments.


A flat $10 shipping charge will be applied to any order valued under $150. All orders over $150 (before taxes and shipping) will receive standard delivery service at no charge. To request a higher delivery method, contact for related fees. Applicable sales taxes will depend on the province or territory where the shipment is made.

We yourecommend opting for registered delivery to secure delivery tol'international.

Shipping outside of Canada is not currently available for free.

There may be customs charges although very rare, Maison Gratziano is not responsible for these charges and are to be paid by the customer.


You must notify us of any items damaged in transit within 24 hours of receipt. If the box is damaged in transit, the item received must be refused.


For any questions regarding the delivery and receipt of your order, please contact us at the following address: