Refund policy

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

Any item which is not in its original condition, which is damaged or which has certain parts missing for reasons which are not due to an error on our part.

Any item that is returned more than 30 days after delivery. Refunds (if applicable) Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Late or missing refunds (if applicable) If you haven't received your refund yet, please check your bank account again first. Next, contact your credit card issuer, as there may be a delay before your refund is officially posted. Then contact your bank. There is often some processing time required before a refund is posted. If after completing all these steps, you still have not received your refund, please contact us at contact@maisongratziano.com.

Shipping

To return a product, you must first contact us via mial donde recibira toda la informacion del methodo y precedimiento que debe seguir, You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item worth more than $75, you should consider using a trackable delivery service or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.

 

Process to follow

In order for us to process your return request, please send an email to: contact@maisongratziano.com